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Quick answer: A refund policy generator builds a ready-to-edit policy from a few choices: what you sell, how long customers have to ask, and which problems you’ll always fix. This one is written for digital products, where files can be copied the moment they’re delivered, so the rules differ from physical goods.
How to use it
Add your business name and support email, then choose what you sell, how long customers have to ask for a refund, and how long refunds take to arrive. Switch the problem-fixing and recurring-plan options on or off. The policy updates as you type, and you can copy it or download it as a text file.
How to read your result
Anything in [brackets] is still missing. The counter shows how many are left, and it should reach zero before you publish. Then read the policy once as a customer would: could you tell exactly when you’d get your money back?
What a refund policy for digital products should cover
- The window. Either a set number of days, or a clear statement that sales are final once a product is delivered.
- What you’ll always fix. Damaged files, missing access, and accidental duplicate purchases are the usual exceptions.
- Recurring plans. How to cancel, and what happens to a billing period that has already started.
- How to ask and how refunds are paid. An email address, what to include, and how long the money takes to arrive.
- Legal rights. Some countries give buyers rights that a store policy can’t remove, so say that your policy doesn’t limit them.
This tool produces a template, not legal advice, and consumer rules differ by country and state. Check the rules where your customers live before you publish.
FAQ
Do I need a refund policy for digital products?
Customers look for one before they buy, and many ad and payment platforms expect a clear policy on your site. Even where the law doesn’t require it, a visible policy reduces disputes.
Can digital products be non-refundable?
Many sellers make sales final once a product is delivered, because a file can’t be returned. Some regions give buyers legal rights, such as a cooling-off period for digital content, that a policy can’t override, so check the rules where your customers live.
How long should my refund window be?
Windows of 7 to 14 days are common for downloads, and some sellers offer 30 days on higher-priced courses to build trust. Pick a window you can honor and apply it the same way every time.